Help Center
1. General Information
What is Muveet?
Muveet enterprise is an all-in-one on-demand service platform that provides food delivery, grocery shopping, pharmacy services, parcel delivery, ride-hailing, car rentals, and more. Our goal is to offer fast, smart, and convenient services to individuals and businesses.
How does Muveet work?
1. Browse – Choose the service you need from food, grocery, pharmacy, or rides.
2. Order or Book – Place your order or schedule a ride with ease.
3. Track & Receive – Monitor your order in real-time and receive your delivery quickly.
2. Getting Started
How do I create an account?
1. Download the Muveet App from the App Store or Google Play.
2. Click on Sign Up and enter your details.
3. Verify your account via email or SMS.
4. Start using Muveet to order services or book rides.
Do I need an account to use Muveet?
Yes, an account is required to place orders, track deliveries, and make payments securely.
3. Ordering & Booking Services
How do I place an order?
1. Open the Muveet app or website.
2. Select the service (food, groceries, pharmacy, waybill, etc.).
3. Choose your items or service provider.
4. Add your delivery address.
5. Make payment and confirm your order.
How do I book a ride?
1. Open the Muveet app.
2. Select Ride or Car Rental.
3. Enter your pickup and drop-off location.
4. Choose your vehicle type.
5. Confirm your ride request and wait for a driver.
4. Payments & Charges
What payment methods does Muveet accept?
• Debit/Credit Cards
• Mobile Wallets
• Bank Transfers
• Cash on Delivery (for some services)
Are there extra charges for delivery?
Delivery charges depend on the distance and service type. You will see the delivery fee before confirming your order.
Can I cancel my order?
Yes, but cancellation policies vary based on the service. Fees may apply if an order has been processed.
5. Muveet for Partners & Vendors
How do I become a vendor on Muveet?
1. Visit Muveet Partner Page and sign up.
2. Submit your business details and required documents.
3. Our team will review and approve your account.
4. Once approved, you can start receiving orders.
How do I join Muveet as a driver or rider?
1. Go to the Muveet Driver Registration page.
2. Fill out the application form and upload necessary documents.
3. Attend the onboarding session (if required).
4. Start earning with Muveet.
What benefits do partners and drivers get?
• Increased customer reach
• Easy order management via the Muveet Partner App
• Secure and fast payouts
6. Safety & Support
How does Muveet ensure safety?
• Verified vendors and drivers
• Secure online payments
• Real-time tracking
• Customer support for issue resolution
How do I report an issue?
You can contact us via:
• Live Chat – Available in the app and website.
• Email – [email protected]
• Phone – +2348162961399
What if I have a complaint about a service?
You can rate and review your experience after every order or ride. For urgent complaints, contact our support team.
7. Contact & Support
For further inquiries, reach out to:
• Email: [email protected]
• Phone: +2348162961399
• Live Chat: Available on our website and app