Chargebacks & Disputes - Muveet

Understanding Chargebacks and Disputes

At Muveet, we are committed to providing you with quality services for food delivery, grocery shopping, pharmacy needs, parcel delivery, and car rentals in Nigeria. However, we understand that occasionally issues may arise with a transaction.

A dispute is when you contact your bank or card issuer to report a problem with a payment. A chargeback is the reversal of funds by your bank back to you after they investigate the dispute and find your claim valid.

Our Preferred Approach: Direct Resolution

We strongly encourage you to contact our Muveet support team first if you encounter any issues with your order or service. Often, we can resolve the problem quickly and efficiently through direct communication. This may include providing a refund, offering a discount on a future order, or finding another suitable solution.

Reaching out to us directly allows for a faster resolution tailored to your specific situation in Nigeria.

Reasons for Filing a Dispute

You might consider filing a dispute with your bank or card issuer if:

• You believe there was an unauthorized charge on your account.
• You were billed incorrectly (e.g., charged twice for the same order, charged the wrong amount).
• You did not receive the ordered goods or service.
• The goods or service you received were not as described, were damaged, or of poor quality. (Please refer to our Refund Policy for more details on eligible refund reasons).

How to Contact Muveet Support

Before initiating a chargeback, please contact our dedicated support team through the following channels:

• In-app Support: Look for a "Help" or "Support" section within the Muveet app.
• Email: [email protected]
• WhatsApp: +2348163644376
• Live Chat: Access our live chat feature on our website or app.

Please provide your order number and detailed information about the issue you are experiencing so we can assist you promptly.

Chargebacks and Your Muveet Account

Filing an unauthorized chargeback without first attempting to resolve the issue with Muveet may result in temporary or permanent suspension of your Muveet account. We encourage open communication to find amicable solutions.